Paratransit Service

AppalCART provides a Paratransit service with our wheelchair-accessible vans. Paratransit services operate within 3/4 of a mile from our fixed bus routes. For services within Watauga County, explore our Rural Services. Paratransit services are fare-free, and there is an eligibility process.

For information, contact our HR / Administrative Coordinator at 828.297.1300 ext. 105.

AppalCART provides Paratransit Services under the Americans with Disabilities Act (ADA). These services provide equal access to those whose disabilities limit them from using AppalCART's fixed bus routes. Our vans have ADA features that provide increased accessibility for passengers (visit the Accessibility tab for more information). Paratransit Services are available on the same days and hours of operation as AppalCART's fixed bus routes, and passengers should expect "shared-ride" service on our vans. Other passengers will board and depart vans while you are riding. 

 

To request services, please contact our Dispatch Office (828.297.1300) to make a reservation at least one day in advance and up to seven days in advance. You should be ready 30 minutes before your pick-up time, as our policy is a 5 minute wait time. 

 

A "No-Show" in Paratransit Service is classified as not canceling your trip within at least an hour of your pickup time, turning down a ride at the door, or no one being present at your residence when AppalCART arrives. If there are 3 "No-Shows" within a 30 day period, transportation may be suspended for up to 30 days. 

 

AppalCART follows PASS and ADA policies to ensure passenger rights and safety are upheld. 

Our drivers will provide reasonable assistance from your pickup location to your dropoff location unless unsafe conditions (such as weather) are present. Drivers are not allowed to enter a private residence or escort a customer beyond the front door of a private residence or any public building. Drivers cannot leave sight of their AppalCART vehicle. Additionally, drivers cannot pull or push battery-operated wheelchairs, perform errands for customers, assist with packages, or perform any personal care assistance.  

Eating, drinking, using any tobacco product, vaping, or riding under the influence of alcohol or illegal drugs is prohibited. Please avoid disruptive behavior while onboard. Passengers must also maintain acceptable standards of hygiene. 

Passengers are limited to 3 packages and what can be carried in one trip. Excessive packages or bags cannot be accommodated. Packages are not to be left unattended in AppalCART vehicles. 

For more detailed information on the Paratransit service, you may access our Paratransit Rider's Guide linked below.

Need to determine if your location is within the parameter of our Paratransit service?
Use the web map linked in the picture below.

To determine your location eligibility, search your address in the search bar in the top right of the screen. When your address is located with the blue dot, determine if you are within the green area. The green area represents a 3/4 of a mile from a fixed route, indicating AppalCART's Paratransit Service Extent.

 

If your location is within the green area of our Paratransit Service Extent, you qualify for Paratransit service.

If your location is not within the green area, please contact our HR / Administrative Coordinator (828.297.1300 ext. 105) for information on how our other services could provide the transportation you need.

Paratransit Service Extent Web Map

Paratransit application

If you believe you are eligible and would like to apply to receive our complimentary paratransit service, our paratransit application is linked below.