Dispatcher

Type: Full Time

Job Description

The Dispatcher assists in coordinating the day-to-day operations of the Authority and is responsible for ensuring that individual, agency, and public requests for transportation are honored according to the priorities established by the Authority.

The Dispatcher works closely with the Assistant Transportation Director in developing and evaluating transportation service provision. In the absence of the Assistant Transportation Director, the senior Dispatcher on duty will perform supervisory functions with regard to Operations. This position requires some night and weekend work, as well as driving when necessary.

This is a full-time hourly position, based on a 40 hour work week. This position reports to the Assistant Transportation Director.

Responsibilities

Supervision

• Assigns vehicles to daily schedules

• Ensures that routes are covered when someone is out

• Communicates effectively with drivers in the event of incidents or accidents

• Enforces the policies and procedures of AppalCART

• Determines whether to send drivers for reasonable suspicion drug or alcohol testing

Operations

• Dispatches and drives as scheduled

• Maintains Real-Time Passenger Information System to ensure buses are on schedule

• Receives individual requests for transportation over the telephone

• Communicates with drivers using the radio and/or Demand response scheduling software

• Combines requests for service into efficient groups of riders and prepares daily trip logs

• Assists in scheduling all vehicles for maintenance and repairs

• Sells trip tickets

• Answers AppalCART operations phone lines and other phone lines as necessary

• Prepares weekly and monthly reports and turns into appropriate personnel upon completion

Record Keeping

• Maintains advance reservation service lists

• Keeps daily records of requests for service and service provided

• Monitors all reports and forms submitted by drivers on a daily basis

• Uses a personal computer for calculating and recording statistics and other uses as needed

Other

• Performs other duties as assigned by supervisor or as required to carry out the mission of AppalCART

Knowledge, Skills & Abilities

• Working knowledge of the location of streets, roads, highways, and the geographical conditions of the County

• Working knowledge of the objectives, policies, and procedures of AppalCART

• Ability to conduct multiple tasks under pressure

• Ability to work well with employees of various temperaments

• Ability to represent AppalCART to the public in a courteous and professional manner

• CTS scheduling software and Next Bus

Qualifications

• Demonstrated competency as a driver and a thorough understanding of AppalCART policies and procedures

• Completion of AppalCART First Aid, CPR, and driver training courses

• Graduation from high school or a GED

Apply Today!

If you're ready to embark on a rewarding career as a Dispatcher, please follow the instructions below to submit your application. We look forward to welcoming you to our team!

Download the PDF first to fill out the application. Do not fill it out from your web browser.
Open with a PDF reader, such as Adobe Acrobat Reader.
If you are unable to download a PDF reader, you are welcome to print and fill out the application.
Signatures are still required even when filling out the application form with Adobe. Please print once the form is filled, then sign and scan the application form
Email the Application to HRadministration@appalcart.com or mail it to 305 NC HWY 105 Bypass, Boone, NC 28607

Equal Opportunity Employer

AppalCART is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. AppalCART makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy.