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AppalCART Face Masks Requirement

AppalCART Face Masks Requirement Policy As Required By the Transportation Security Administration


As the COVID-19 event lingers, AppalCART and the federal government want to take all necessary precautions to ensure our employees’ and passengers’ health and safety.

To reduce the likelihood of transmitting the COVID-19 virus while on AppalCART vehicles, all passengers and employees are required to wear a face mask on AppalCART vehicles or while in public areas of transportation hubs/facilities controlled by AppalCART (such as to purchase passes, waiting areas, and platforms for boarding and disembarking).





Note: A properly worn mask completely covers the nose and mouth of the wearer. A mask should be secured to the head, including ties or ear loops. A mask should fit snugly but comfortably against the side of the face. Masks do not include face shields. Masks can be either manufactured or homemade and should be a solid piece of material without slits, exhalation valves, or punctures. Medical masks and N-95 respirators fulfill the requirement.

Face masks will not be required for those who are under 2 years of age or who cannot wear a face mask due to a medical or behavioral condition.


If a passenger refuses to wear a mask and does not have a qualifying exception, drivers are to take the following actions:

1. Deny boarding;

2. Make best efforts to disembark the individual as soon as practicable; or

3. Make best efforts to remove the individual from the transportation hub/facility.

Drivers will notify the AppalCART Dispatch office. They will contact local law enforcement to remove passengers from vehicles or facilities for those who refuse to comply and do not qualify for an exception. Incidents that require assistance from law enforcement will be reported to the Transportation Security Operations Center (TSOC) at 1-866-615-5150 or 1-703-563-3240 in accordance with 49 CFR 1570.203

Passengers will be notified of the mask requirement by posting notices on vehicles and in passenger areas. Passengers will also be informed when purchasing passes, booking transportation, and at the time the vehicle departs its location after boarding passengers of the following:

  1. Federal law requires wearing a mask while on the vehicle, and failure to comply may result in denial of boarding or removal.

  2. Refusing to wear a mask is a violation of federal law; passengers may be subject to penalties under federal law.

We appreciate all of our passengers' patience and compliance as we work to provide the safest transportation possible.​